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Housekeeping in Home and Hotels

  • by

  • (author)

  • Hardcover
    • Availability: In Stock

    ₦7,799.99

    ₦10,350.00

    The aim of all accommodation establishments is to provide their customers with clean, attractive, comfortable and welcoming surroundings that offer value for money. Nothing sends a stronger message than cleanliness in a hospitality operation. No level of service, friendliness or glamour can equal the sensation a guest upon entering a spotless, tidy, and conveniently arranged room. Housekeeping may be defined as " provision of a clean, comfortable, safe and aesthetically, appealing environment ". By another definition: Housekeeping is an operational department in a hotel, which is responsible for cleanliness, maintenance, aesthetic upkeep of rooms, public areas, back areas and the surrounding. The effort that a housekeeping department makes in giving a guest a desirable room has a direct bearing on the guest experience in a hotel. Guest room are the heart of the hotel. It is rightly said that housekeeping is a 24 x 7 x365 operation. Imagine the stacks of linen needed to make up all the beds in a hotel; the huge amounts of bath soap, tissue and another amenities such shampoos, colognes and so on that must be placed in the guestrooms; the miles of carpeting, floors, walls and ceilings to be cleaned and maintained; the countless pieces of furniture that must be dusted and polished and the barrels of cleaning compounds along with special tools and equipment needed in order to clean these.

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