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FAQ

  • How do I pay for my purchase?

    Bemnybooks.com offers you multiple payment methods. Whatever your online mode of payment is, you can be assured that our trusted Payment Gateway partners use secure encryption technology to keep your transaction details confidential at all times. Credit card (Visa/ Master) Debit card (All leading bank debit cards) Cash on Delivery (Available on select locations and order amount) Bank Transfer/Deposit

  • Do I have to pay any shipping and delivery charges?

    Shipping and Delivery charges are particular to a product. The charges will vary depending on your location, weight & volume of the product. During any promotional event the shipping and delivery may be waived.

  • What is the expected delivery time for my order?

    All orders which are in stock are usually dispatched within 2 business days of payment of order (except weekends and national holidays). Depending on where you are, orders processed here will take 1-7 business days to arrive, except for those shipped from overseas which will normally take longer.  Delivery details will be provided in your confirmation email.

  • What shipping carriers do you use?

    We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

  • How do I place an order cancellation request?

    If you wish to cancel your order, please follow these steps: Call our customer care and mention your order ID along with the reason for cancellation of your order. Once the cancellation request is created, we will ensure that the cancellation is processed as soon as possible. Note: Cancellation requests can be raised at any time before the shipping of the order. Once the order is cancelled, we will refund any prepaid amount as per our Return Policy.

  • If I receive a wrong product, can I get it replaced?

    We take utmost care to ensure customer satisfaction. Unfortunately, if you receive a wrong product or ‘Not as Described’ product, get in touch with us for replacement. You will also have the option to choose refund for the product.

  • If I receive a physically damaged item, can I get it replaced?

    Delivery is usually safe, but, if you receive a damaged item you can return/replace it. To avoid any hassle, go through the following steps: On delivery, check if the item is packed properly, is factory sealed and there is no physical damage to the delivery packaging .  If you are concerned, Call the our customer care for further assistance.

  • Can I return my item?

    We always strive to make sure our customers love our items, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

  • Any question?

    You can contact us through our contact page! We will be happy to assist you.

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